Service Manager - Automotive Redcliffe Mitsubishi, Suzuki & MG

Family Owned & Operated + Loyal Customers, Northern based + Attractive salary package, Multiple Dealerships + High volume dealer.

Norris Motor Group is one of Queensland Largest privately owned and operated Motor Dealer Group's and has been in operation for the last 30 years. We are now looking for a Manager to run our Mitsubishi, Suzuki & MG service department at our Redcliffe Dealership. This is a growing dealership and needs a leader capable of managing that growth and change.

 We Offer

- 5 Day Working Week (Early finish Friday)

- Ongoing Training & Support

- Multi Franchised Dealership

           - Large Motor Group with excellent growth potential

To succeed in this position, you will need to have at least 2 years experience in a Service Management, Assistant Service Management or Senior Service Advisor position, with strong leadership skills and an unwavering commitment to customer service and best practice business procedures.

 Responsibilities will include:

  • Meet and exceed budget targets and continue to grow profitability
  • Monitor and drive productivity and efficiency improvements
  • Review, update and refine each process in the department with the assistance of your senior team members
  • Identify and implement training processes to ensure your team is capable of exceeding customer expectations
  • Monitoring the departments CSI score to ensure it is in the top quartile compared to our peers
  • Quickly and effectively address customer concerns
  • Plan ways to lift the work volume coming through the Dealership
  • Control costs, have the knowledge to market and grow business opportunities
  • Manage warranty, fleet and all associated accounts, systems and processes
  • Experience with Mitsubishi, Suzuki or the MG product would be an advantage but not essential.
  • Need to have the unrestricted right to work in Australia

In return, we're offering a competitive remuneration package aligned with experience as well as performance based bonuses and work with a professional, supportive management and administration team. We are a progressive company and need people able to adapt to new challenges today's market presents. 


Norris Motor Group is an equal opportunity employer

04/11/2019 $0 Brisbane 1 Trades & Services
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